otrs дает & ldquo; Подпроцесс / usr / bin / dpkg вернул код ошибки (1) & rdquo;

Я установил otrs примерно так:

sudo apt-get install otrs

И в итоге он дал мне эту ошибку ниже.

Setting otrs2 (3.1.7 + dfsg1-5) ...
dbconfig-common: writing config to / etc/dbconfig-common/otrs2.conf
Replacing config file / etc / OTRS / database.pm with new version
Already perl module enabled
Already rewrite module enabled
  * Reloading web server config apache2: Could not reliably determining the server's fully qualified domain name, using 127.0.1.1 for ServerName
                                                                                                                                            [OK]
DBI connect ('database = OTRS, host = localhost, port = 3306;', 'OTRS', ...) failed: Access denied for user'' @ 'localhost' to database 'OTRS' at / usr / share / OTRS / Kernel / System / DB.pm line 256
ERROR: OTRS-otrs.RebuildConfig.pl-10 Perl: 5.14.2 OS: linux Time: Wed March 13 2013 12:01:17

  Message: Access denied for user'' @ 'localhost' to database 'OTRS'

  Traceback (7612):
    Module: Kernel :: System :: DB :: new (v1.144.2.1) Line: 227
    Module:. / Bin / otrs.RebuildConfig.pl (v1.14) Line: 55

Got no DBObject! at / usr / share / OTRS / Kernel / System / SysConfig.pm line 103.
dpkg: error processing otrs2 (- configure):
  subprocess installed post-installation script returned error exit status 255 back
Errors were encountered while processing:
  otrs2
E: Sub-process / usr / bin / dpkg returned an error code (1)

У меня есть голландская Ubuntu, ошибка выше, я копирую / вставляю ее в Google translater